Job Title: Senior Product Designer
Company: Solidroad
Location: San Francisco (on-site)
Job Type: Full-time
Solidroad helps customer-facing teams improve service quality and handle tough conversations better — without adding headcount. The platform reviews all customer interactions, flags problematic moments, and transforms them into practical training. Support teams get real-life examples, realistic role-plays, and coaching that builds empathy, clarity, and confidence across voice, chat, email, and other channels. This simple approach boosts CSAT scores, reduces escalations, and helps teams communicate in a more human way.
Founded by former Intercom leaders and backed by top investors, including the CEO of Product Hunt, Solidroad is reshaping how companies hire, onboard, train, and evaluate customer-facing teams. Since their founding, they've raised multiple rounds of funding (including $6.5M post-YC), signed clients like Meta, Crypto.com, and Brown & Brown, and built a dual-product platform: one for training simulations, and one for automated QA of real customer conversations.
They’re tackling a hard, deeply human problem: how to scale support without losing what makes people great — warmth, empathy, intuition. It’s ambitious, technically complex, and emotionally rewarding. If you’ve ever wanted to help write the next chapter of something big — not just watch it unfold — Solidroad might be the place for you.
They're looking for a senior designer who sees this role as more than a job — something closer to a calling, a creative challenge, or even a personal adventure. You'll shape critical design decisions, own major parts of the product experience, and stretch your skills across interfaces, systems, and storytelling. From product flows to brand touchpoints, it’s all on the table. This is the kind of role that demands range, curiosity, and resilience — and rewards you with real ownership, deep impact, and those unforgettable “we actually built this” moments.