Job Title: Principal Product Designer

Company: Solidroad

Location: San Francisco (5 days a week on-site)

Job Type: Full-time

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A Letter From The Founders, Mark & Patrick

Every day, millions of customers have terrible experiences. Support teams get blamed. Budgets get slashed. Quality drops further. Everyone shrugs and calls it "the cost of doing business."

We think that's wrong.

We started Solidroad because we believe customer experience can be both excellent and efficient. We're building the AI that turns every customer conversation into a learning opportunity. We're creating software that makes customer teams more effective.

And we're just getting started.

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About Solidroad

The team at Solidroad is solving a big, messy, exciting problem:

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How do you scale customer support without losing what makes humans amazing: warmth, empathy, and intuition.

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Solidroad is using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new.

In Plain English

• Solidroad helps customer-facing teams improve service quality and handle tough conversations better — without adding headcount.
• It’s a dual-product platform: one for training simulations, and one for automated QA of real customer conversations.
• The platform reviews all customer interactions, flags problematic moments, and transforms them into practical training.
• Support teams get real-life examples, realistic role-plays, and coaching that builds empathy, clarity, and confidence across voice, chat, email, and other channels.

https://www.linkedin.com/posts/patjfin_curious-about-what-exactly-we-do-at-solidroad-activity-7415112234491744256-vx1r?utm_source=share&utm_medium=member_desktop&rcm=ACoAADQjvp8BhXZN5xCMCKeYrO_7SMzEuOuQ-2I

About The Team & The Business

• Founded by former Intercom leaders who value great design