Job Title: Founding Product Designer

Company: Solidroad

Location: Hybrid in Dublin, or remote CET±2h

Job Type: Full-time

About Solidroad

Solidroad is a young SaaS B2B AI-powered platform revolutionizing hiring, onboarding, and training for contact centres. Think a "flight-simulator" for customer support, allowing agents to practice realistic conversations with AI-generated prospects and customers while receiving personalised performance feedback from an AI coach.

Founded by ex-Intercom leaders and backed by investors, including the CEO of Product Hunt, Solidroad is on a mission to transform how customer service professionals are trained and evaluated.

The company secured two pre-seed funding rounds: one in 2023 and another in July 2024, raising an additional $1.2 million to further scale its AI enterprise training platform.

It is now in a rapid iteration phase and looking to raise another one this year. Many clients have already been onboarded, and more are to come. You can shape this product and be a part of Solidroad's growth story from the jump.

What's great about this role

As Solidroad's Founding Product Designer, you'll shape the future of AI-driven customer service training. You'll be part of the founding team, working closely with Patrick (Co-Founder & CTO) and Alex (Founding Engineer) to drive product strategy and design first-of-their-kind solutions.

Responsibilities

  1. End-to-End Product Design: Own the design process from initial concept to final implementation, ensuring a seamless user experience across all touchpoints.
  2. Rapid Prototyping and Iteration: Quickly create and refine wireframes, mockups, and prototypes to test and validate design concepts.
  3. User Research and Feedback: Conduct user research, analyse feedback, and incorporate insights into the design process to improve the product continuously.
  4. Cross-functional Collaboration: Work closely with engineering, product, and leadership teams to align on product vision and execution.
  5. Design System Development: Create and maintain a cohesive design system to ensure consistency and efficiency in the product development process.
  6. Visual Design and Branding (nice to have): Contribute to developing Solidroad's visual identity and ensure consistency across product and marketing materials.