Job Title: Senior Product Manager
Company: Airs.ai
Location: Remote in Europe or relocation to Belgrade with assistance provided
Job Type: Full-time
About the Company
The company develops AI-driven customer support solutions to improve interaction and conversion rates. Serving B2C segments in Europe, the US, and LATAM, it has been operational since May last year, raising 5.5 million euros in pre-seed and seed rounds. Clients include inDrive, Vivid Money, and Uber Freight. Its key differentiator is superior conversion rates compared to human agents. The mission of Airs.ai is to enhance customer service using AI and voice technology for better conversion and customer satisfaction.
What You'll Do
- Customer Interaction and Development: Conduct customer development interviews to gather insights and improve service offerings.
- Product Integration and Testing: Integrate with client systems, understand their statistics, and test hypotheses through A/B testing.
- Quality Improvement: Enhance dialogue quality and write prompts to improve overall customer interactions.
- Conversion Rate Optimization: Implement strategies to improve conversion rates beyond human capabilities.
- Client Billing Growth: Develop and execute plans to increase client billing from €15k to €100k.
What You’ll Need to Succeed
- Technical Proficiency: Proficiency in English for effective client communication and experience with voice recognition (ISR) or chat automation/support.
- Innovative Mindset: A passion for experimentation and innovation, particularly in automation, with a proven track record of impactful projects.
- Strong Communication Skills: Non-toxic behavior and the ability to articulate ideas and results clearly.
- Cultural Fit: Comfortable with informal communication and a non-hierarchical environment, adaptable to a startup setting.
Why You'll Love Working Here
- Competitive Salary: With flexibility for exceptional candidates, plus performance bonuses.
- Relocation Support: Assistance with finding housing and initial setup if relocating to Belgrade.